Frequently Asked Questions

Honest Reviews is an AI-powered review management app for restaurants, cafés, bars, and other hospitality businesses. It helps you collect more Google reviews with QR codes, capture negative feedback privately, reply to every review with AI in your brand voice, and track your reputation and competitors — from one app on iOS and Android.

Connect your Google Business Profile to Honest Reviews and set your brand personality once. Every new review — positive or negative — gets an AI-drafted reply that matches your tone and addresses what the customer actually said. You choose whether replies post automatically or wait for your one-tap approval.

Yes. Your Honest Reviews QR code or review link starts with a quick star rating. Customers who rate 4–5 stars are taken to your Google review page, while 1–3 star ratings open a short private feedback form that only you and your team can see, so you can follow up personally and put things right.

Yes. Honest Reviews connects to your Google Business Profile through Google’s official API. Your reviews sync automatically, replies post directly to your profile, and you can publish Google updates from the app.

You define your brand personality — friendly, formal, playful, or anything in between — and the AI uses it to write a unique reply to each review based on its content and tone, not a generic template. Every draft can be edited before it is sent.

Yes. Every location gets its own QR code and review link. Put it on receipts, table cards, the counter, or share the link by message. Happy customers go straight to Google; others can leave private feedback.

Yes. Connect your Instagram business account and your Instagram posts are automatically shared to your Google Business Profile as updates, keeping your listing active and helping you get discovered in local search.

Yes. Competitor benchmarking lets you monitor nearby competitors’ ratings and review activity so you can see exactly where you stand in your local market.

Honest Reviews analyzes your reviews and produces plain-language monthly insights and a SWOT analysis — what customers love, which complaints keep coming up, and where you are gaining or losing ground against competitors.

Yes. Invite team members and give them full or read-only access, per location, so staff can help reply to reviews without sharing your login. The Growth and Pro plans include one team member, and more can be added for €3 per month each.

Yes. The Pro plan includes a multi-location dashboard, additional locations at 50% off, team members assignable across all locations, and agency management features.

Starter is €19/month (10 AI replies), Growth is €29/month (50 AI replies, 1 team member), and Pro is €39/month (unlimited AI replies and multi-location support). Yearly billing gets you 2 months free. Every plan starts with a 7-day free trial.

Yes. Every plan includes a 7-day free trial, and you can cancel your subscription at any time. Your plan stays active until the end of the current billing period.